CUSTOMER SERVICE FOR BUSINESS by Ocean Fox Media
Protect your reputation and impress your customers with instant and faster communication.
Review is one of the important factors to affect your new sales. These days, consumers will make a lot of research before making the decision to spend on anything.
Customer service plays a big part in this competitive world either for online-only businesses or businesses that serve customers both online and offline.
How does it work?
- Our customer service includes answering basic questions and inquiries, taking complaints, giving basic information, taking orders, upselling, and forwarding new orders to the business. For both business that sells physical and digital products as well as other services.
- We offer contact channels via chat platforms (Facebook, Line, etc,.)
Why hiring us?
- Our customer service will make sure your customers are well-taken care of even though the issue cannot be fixed immediately, you still provide someone to be in touch and giving updates when the issue shall be managed.
- Customers get the actual contact from humans, not the ChatBot which giving a different impression to the business.
- Our customer service will help to increase the chance to get sales because of the instant contact that the business provides.
- Customers feel more confident when they always can be in touch with the business during business hours, it helps to give credibility and suitable to the present situation that people will not get out of the house if not necessary.
- Flexible, with the small package by hours to try out and a long-term contract with discount.
- Our team can communicate in both English and Thai languages at a professional level.
- Packages available hourly or monthly for business’ needs and budget. For example, you can use our service only on weekend or off business hours.
About Ocean Fox Media
A small yet versatile company based in Phuket. Ocean Fox Media provides a variety of marketing services for online and offline marketing strategies. With the tagline, “We deliver the small services to achieve your big goal,” the small marketing company continues to go from strength to strength.
Ocean Fox Media offers services such as translation, offline advertising, E-commerce services, and Customer service for business. Services provided are both in-house and from an outsourced team, ensuring the highest level of professionalism as well as competent services. Sign up for the company’s to never miss out on updates or promotions.
Request a Quotation
Interested in this service business, or perhaps the other services that Ocean Fox Media offers?
Reach out to us via email at to request a consultation or quotation.